Account Disconnection Tracking Feature скачать в хорошем качестве

Account Disconnection Tracking Feature

Sonar’s Disconnection Reason Tracking enhancement helps ISPs move from scattered cancellation notes to structured, reportable churn data. By embedding reason capture directly into every disconnection workflow, teams can improve forecasting, strengthen retention strategies, and make smarter operational decisions based on real trends—not assumptions . This feature allows you to define standardized disconnect reasons, require consistent data entry, and report on churn drivers across manual, scheduled, and job-based workflows. Whether a cancellation happens immediately, in the future, or through a field tech job, your team can capture meaningful insight at the exact moment revenue closes out. With built-in reporting visibility, you can analyze patterns by timeframe, service tier, or geography and take proactive action to reduce churn . What You’ll Learn: Capture structured churn data directly within manual, scheduled, and job-based disconnections Enforce consistent reporting by requiring a disconnection reason across workflows Customize and manage reason categories to align with your operational and commercial needs Backfill and audit disconnections with full log visibility and editable reason tracking Analyze churn trends over time using enhanced Activations and Disconnections reporting 👥 Featuring: Warren Lyn, Product Manager Madeline Hanna, Customer Marketing Manager ▶️ Watch the full video to see how you can turn everyday disconnections into actionable churn insights with Sonar!