Ebay Call Part 1 скачать в хорошем качестве

Ebay Call Part 1

Part 1 - Here is an example of outsourcing at its finest!! My experience has been that Ebay's Customer Service hasn't been very good. I was on hold about 40 minutes without the rep even getting back on the line to check-in periodically. This rep also told me I couldn't speak to a manager because it's a weekend & they all called off. (Too bad I wasn't recording then!) After that, I just knew I had to record this call. Seems most reps refuse to let you speak to a manager/supervisor. Is that really Ebay's policy? Something really needs to be done about this. Emailing Ebay or even calling customer service doesn't seem to help & if you do find the number to the corporate office, when you call, you can't get in touch with anyone there, it's just a recording that tells you to go online and email them or call customer service!! My real issue was with the rep I spoke with before this call but unfortunately I didn't record that call. Isn't it frustrating when customer service has to transfer you? Why don't companies have reps that just do everything? It's especially aggravating when the rep doesn't warm transfer you and you get on the line with this other department that has no idea what's going on, just more time wasted! This call is about Ebay Feedback. Has anyone else ever had an experience like this? I did inform the people I spoke to that I was recording the call.