SESAB - BA - Administrative Technician - Specific Knowledge - Class 08 - Petronio Castro скачать в хорошем качестве

SESAB - BA - Administrative Technician - Specific Knowledge - Class 08 - Petronio Castro

In this series of videos, Professor Petronio Castro from Loja do Concurseiro discusses important topics for the SESAB-BA Selection Process. Download the PDF of the class: https://tinyurl.com/mt3263hd Online Course: https://tinyurl.com/sesab-loja Website: https://www.lojadoconcurseiro.com.br/ LOJA DO CONCURSEIRO WHATSAPP: https://api.whatsapp.com/send?l=pt&ph... SPECIFIC KNOWLEDGE 1. Administrative Routines. 1.1 Administrative functions: planning, organization, direction and control; 1.2 Notions of financial administration, people management and materials management; 1.3 Notions of Human Relations and Interpersonal Relations; 1.4 Understanding materials management: purchasing, organization, requisition, storage, replacement, stocks, conservation; 1.5 Understanding occupational safety and ergonomics; 1.6 Understanding quality management; 1.7 Understanding customer service and telephone service; 2. Document management. 2.1 Protocol: reception, classification, registration and distribution of documents; 2.2 Dispatch of correspondence: registration and forwarding; 2.3 Filing: types of files and archiving phases; 2.3.1 Techniques, systems and methods. 2.4 Digital document management. 3. Organizational behavior: people, groups and organizational dynamics; communication; leadership and power; conflict and negotiation. 4. General and professional ethics: concepts and foundations; labor relations; corporate social responsibility; harassment. 5. Customer service: excellence and quality service at reception and on the telephone. 6. Management of material resources, assets and logistics: purchasing and stocks; logistics components. Official Writing; 6.1 Writing Manual of the Presidency of the Republic.