Customer Success Stories with Mackenzie: Why EventConnect is More Than Just Booking скачать в хорошем качестве

Customer Success Stories with Mackenzie: Why EventConnect is More Than Just Booking

Our COO, Sarah Dyer, talks with Mackenzie Reid, our Client Success Manager, to share real stories about helping sports teams travel. You’ll see how EventConnect handles tough situations, like a last-minute airport cancellation, getting a medical exception waiver for a sick athlete, and organizing travel for huge multi-team clubs that need hundreds of hotel rooms. This episode shows the human side of our company: our team uses empathy, fast communication, and great hotel connections to solve problems. This doesn't just fix issues—it makes travel stress-free so teams can focus on their event. Highlights: • The Airport Problem: How our fast action and hotel contacts saved a canceled booking for a guest who was already boarding the plane. (01:03) • The Medical Crisis: Using our strong hotel relationships to waive a cancellation fee for an athlete needing emergency surgery. (02:18) • Booking 50+ Rooms: The strategies we use to find hotel blocks that keep big clubs together, even when families have kids on different teams. (06:40) • Making Sure Rooms Get Used: How EventConnect actively follows up (by text, email, and phone) to make sure courtesy room blocks turn into real, confirmed bookings, ensuring teams stay together. (04:50) Ready to simplify your sports travel? ✅ For Event Organizers: Stop using spreadsheets! See how the EventConnect platform and our dedicated team handle all the travel issues, manage complex club bookings easily, and give your participants a smooth experience. 👉 See how we manage group travel — Book a Demo: https://eventconnectsports.com/book-a... 🏨 For Hotels: Partner with a platform that focuses on clear communication and confirmed bookings. Learn how EventConnect reduces unexpected cancellations and helps you get predictable revenue from traveling teams. 👉 Want fewer surprises and better block management? Learn more: https://eventconnectsports.com/roles/... ⭐ Work With Us! Are you a customer service rockstar who loves solving problems with kindness? We are hiring people to join our high-performing team. 👉 Check out our Careers Page: https://eventconnectsports.com/careers/ 🔗 Check out more Customer Success Stories: https://eventconnectsports.com/blog/c... #EventConnect #CustomerSuccess #SportsTravel #EventPlanning #HotelPartners #TeamTravel #GroupBookings #SportsTourism