Everyday encounters with automated systems: access, equity and social services. скачать в хорошем качестве

Everyday encounters with automated systems: access, equity and social services.

Digital and automated systems increasingly mediate access to social services, shaping experiences of exclusion, safety, and citizenship. This plenary panel brings together a diverse group of speakers with grounded knowledge of how people from varied backgrounds navigate the increasingly automated and digitised social services landscape. In a digitally saturated world, access to essential services and reliable information is increasingly mediated by digital technologies and increasingly automated. Digital interactions with public and social services do more than facilitate engagement—they shape people’s wellbeing, rights, and sense of citizenship. However, the benefits and risks are not evenly distributed. Digital exclusion takes many forms: the absence of tools or connectivity, experiences of algorithmic bias or automated surveillance, exposure to misinformation, online harm, and digital abuse. Meanwhile, digital systems are often built around an imagined ‘default user’—someone urban, educated, able bodied, digitally literate, English speaking and culturally homogenous—marginalising many through their design and implementation. This plenary panel brought together a diverse group of speakers with grounded knowledge of how people from varied backgrounds navigate the increasingly automated and digitised social services landscape. Drawing on research from the ADM+S Centre, the discussion explored lived experiences of access and exclusion, safety and autonomy, and what it takes to design digital systems that are genuinely inclusive and just. Speakers: Georgia Van Toorn, UNSW (chair) Scarlet Wilcock, UNSW (Chair) Sherry Cameron, Good Things Foundation Bettina Cooper, Boandik Woman, Financial Rights Legal Centre Daniel Featherstone, RMIT University Stephanie Livingstone, RMIT University