Webinar: Conflict Resolution in the Workplace скачать в хорошем качестве

Webinar: Conflict Resolution in the Workplace

Conflict is all around us. How we deal with it shows our ability to lead and manage others. Conflict can be healthy, but too much can lead to poor morale, turnover, and can be costly to an organization. By dealing effectively with conflict, organizations can be more productive and efficient, with happier employees. Many nonprofit organizations work under high-stress situations with minimal budgets. Employees may sometimes feel that they have no place to turn for help in dealing with uncomfortable situations. To work through these situations, managers and employees both can learn how to actively listen, and defuse situations and find resolution through collaborative solutions. In this webinar, participants: Identified various causes of conflict – where they come from and why they occur. Learned to understand the GIFT model and how this can assist in active listening when determining causes and solutions for conflict. Received tools to help employees deal with conflict through communication and assist managers in defusing conflict to maintain productivity and morale in the workplace Thank you to our webinar sponsors, Altitude Communications and LAN Solutions Corp! About the Presenter Janice Goldsborough, CPHR, President, The HR Basics Janice has a wide range of experience in human resources spanning over 27 years. At The HR Basics, she focuses on providing relevant advice and comprehensive knowledge in the areas of recruitment, change management, employee retention, labour relations, organizational development, compensation, and training in both the corporate and non-profit sectors. Janice is a recognized expert in the field of Human Resource management and has taught in the Arts Faculty at Brandon University and at Red River College. Currently, she teaches Human Resources courses at the University of Winnipeg, MITT and Booth University College. She has also developed an on-line course in Fundamentals of Human Resources for the Agricultural Faculty at the University of Manitoba and assisted in the development of an HR course focusing on the non-profit sector. Janice earned her degree in Labour Studies from the University of Manitoba, a certificate in Human Resources from Red River College and is currently working on her Masters’ degree from Athabasca University.