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Integrated Care: A Unified Voice

Hosts Grace Pratt, Monica Harrison, Bridget, Neftali Serrano, and late-arriving co-host Jen Thomas introduce themselves on the Integrated Care Podcast and share CFHA updates, including the virtual spring conference (May 6–7) and a call for proposals for the October fall conference in St. Louis, plus cohort-based trainings on cfha.net. The group workshops a planned fall mini-summit prompted by Neftali’s concern that government momentum for behavioral health integration is waning while cost pressures, health tech fragmentation, and changes to primary care accelerate. They discuss the need for a unified message centered on team-based care, the operational barriers within health systems, and gaps between clinical progress, organizational change, and policy influence, emphasizing relationship-building with administrators and policymakers so integrated care is included in future payment models and legislation. 00:00 Why Patient Care Matters 00:57 Podcast Welcome and Hosts 02:57 Conference Updates and Trainings 04:48 Mini Summit Idea Begins 05:08 The Iceberg Facing Integrated Care 09:05 Searching for a Unified North Star 17:24 Policy Example and Team Based Care 21:02 Systems Guilds and Advocacy Gaps 27:36 Bringing Team Care Into Policy 29:36 Behavioral Health Resistance Too 30:33 Why Programs Stall 30:54 Silos and Buy In 31:47 Clinician Pushback 32:42 Primary Care Over Labels 33:46 Building Broader Coalitions 35:15 Operations as the Barrier 40:47 Second Order Change 46:40 Partnering with Admin 49:10 All Star Summit Mindset 51:54 Unified Voice and Closing