Dissatisfied Customer - Should You Reclean or Give Their Money Back? скачать в хорошем качестве

Dissatisfied Customer - Should You Reclean or Give Their Money Back?

How do you deal with a dissatisfied customer? You did a maintenance clean and they are expecting a deep clean. Do you give their money back? Go back to reclean? How do you stay in business (and make a profit) while managing unhappy customers? ** DISSATISFIED CUSTOMER CHAPTERS ** 0:00 - Intro - Meet Angela Brown, The House Cleaning Guru 0:20 - How do you deal with a dissatisfied cleaning customer? 1:01 - How do you clarify expectations with a house cleaning customer? 1:27 - What house cleaners do when bidding the job 2:09 - Why is it important to agree on cleaning expectations? 3:01 - Who is your real house cleaning competition? 3:30 - One question to ask every maid service customer 4:03 - Streamline your success for every cleaning job 4:40 - How to never do a house cleaning call back again 5:30 - Why you should explain "how you clean." RESOURCES ------------------------- BOOKS BY CLEANFLUENCER ANGELA BROWN How to Start Your Own House Cleaning Company - https://amzn.to/3jHk4GL The Ultimate Guide to Move In Move Out Cleaning - https://amzn.to/3zxfN0h GOOD KARMA RESOURCES FROM THIS SHOW Strategic Customer Service - https://amzn.to/3uJohyy Exceptional Service, Exceptional Profit - https://amzn.to/3IT99DV Amaze Every Customer Every Time - https://amzn.to/3ISGBdG Define and Deliver Exceptional Customer Service - https://amzn.to/3tS5Etl Customer Service Training 101 - https://amzn.to/3qPwu38 (When available, we use affiliate links, and, as Amazon Associates, we earn a commission on qualifying purchases.) ** RATE THIS PODCAST ** https://ratethispodcast.com/askahouse... ** TRAINING AND CLEANING CERTIFICATION ** https://savvycleaner.com/join ** MOST REQUESTED LIST OF CLEANING STUFF I USE ** https://www.Amazon.com/shop/AngelaBrown SOCIAL MEDIA --------------- ** CONNECT WITH ANGELA ON SOCIAL MEDIA ** YouTube:    / @askangelabrown   Facebook:   / askangelabrown   Twitter:   / askangelabrown   Instagram:   / askangelabrown   Pinterest:   / askangelabrown   Linkedin:   / askangelabrown   TikTok:   / askangelabrown   Store: https://www.amazon.com/shop/AngelaBrown URL: https://AngelaBrown.com NEED MORE CLEANING HELP? ------------- ** GOT A QUESTION FOR A SHOW? ** Please email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com ** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP **   / professionalhousecleaners   ** VRBO AIRBNB CLEANING FACEBOOK GROUP **   / vrbo.airbnb.cleaning   ** LOOKING FOR A WAY TO GET MORE CLEANING LEADS ** https://housecleaning360.com SPONSORSHIPS & BRANDS ------------------- Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown - https://g.page/r/CbMI6YFuLU2GEBI/review ** ADVERTISE WITH US ** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that makes sense for the cleaning industry here's how to work with us -https://savvycleaner.com/brand-deals ** SAVVY CLEANER BRANDS ** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com/join VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com FUNNY CLEANING SHIRTS – Incentive and thank-you gifts for house cleaners and maids. https://FunnyCleaningShirts.com HOARDING WORLD - Helping you change your relationship with stuff https://HoardingWorld.com REALTY SUCCESS HUB - Helping you sell your home fast https://realtysuccesshub.com HOUSECLEANING360 - Find qualified help for your property https://housecleaning360.com ** CREDITS ** Show Produced by: Savvy Cleaner: https://savvycleaner.com Show Host: Angela Brown Show Editors: Kristin Ochsner & PJ Barnes Show Producer: Jenifer V. Holland #happycustomers #CustomerService #HouseCleaners #Maids #CustomerSatisfaction #BusinessTips #Entrepreneur #CleaningService #CustomerExperienceImprovement #customerexperience