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Customer support doesn’t need more tools—it needs reliable answers, fast resolution, and a responsible path to automation. In this episode of the Mastering AI Momentum Show, we sit down with Alex Khoroshchak, CEO of CoSupport AI, to unpack how modern support teams can use AI the right way—starting with AI-assisted replies, then transitioning into automated resolution once accuracy and confidence are proven. We cover: • Why “one-size-fits-all” LLM setups often lead to hallucinations • How CoSupport AI trains dedicated models per client using only company data • The difference between AI Assistance vs. Full Automation • What it takes to integrate across Zendesk, Freshdesk, email, chat, and more • Why data quality matters more than people think • How to introduce AI without risking customer trust 🔗 Connect with our Host: Visit www.m2aiagency.com to learn how we help businesses master AI momentum. Bonus Offer: Anyone who registers a CoSupport AI account after watching this podcast can receive a 30% discount for the first 3 months of service! Don’t miss out! 🔗 Connect with Alex Khoroshchak: / alex-khoroshchak Subscribe for more conversations on AI, automation, and systems that drive real growth. #CustomerSupport #CustomerExperience #AI #ArtificialIntelligence #AIAutomation #CustomerService #SupportOperations #HelpDesk #Zendesk #Freshdesk #SaaS #B2B #Startups #Founders #TechLeadership #AIAgents #LLM #Automation #BusinessGrowth #CX