FIVE STAR SOLUTIONS is Rethinking Customer Experience скачать в хорошем качестве

FIVE STAR SOLUTIONS is Rethinking Customer Experience

Five Star Solutions is rethinking customer experience by blending best-in-class CX technology with a global network of skilled agents—delivering tailored solutions built around each client’s unique needs. In this AI Impact special edition of Tech Impact, host Evan Kirstel sits down with Joel Sylvester (Chief Client Officer + owner) to discuss how contact centers have evolved from primarily voice-based support into a modern, omnichannel engine powered by AI, automation, analytics, and smarter training. In this segment, you’ll hear how Five Star brings together self-help tools, AI automation, full omnichannel capabilities, auto quality monitoring, and real-time speech analytics to improve customer satisfaction—plus how gamification and personalized training help agents grow the exact skills needed for each project (technical expertise, soft skills, empathy, and more). 📺 National TV Air Dates • Fox Business Network (FBN): FEB 14 & MARCH 14 • Bloomberg TV: FEB 28 Learn more: Five Star Solutions: https://getfivestar.com Tech Impact: https://techimpact.tv CHAPTERS / TIMESTAMPS 0:00 Five Star Solutions overview: tech + people working together 0:30 Joel Sylvester intro + 30 years in contact centers 1:10 How CX evolved: from voice-first to omnichannel + automation 1:55 What sets Five Star apart: tailored solutions by industry 2:25 Hiring + training today: avatars, customization, skill-building 2:55 Real-time analytics + gamification to protect customer satisfaction 3:35 Scaling without constraints: digital agents + nearshore/offshore support 4:10 Closing + how to connect (website + Tech Impact)