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In this episode of E-coffee with Experts, our host Austin Willman chats with Jordan Choo, and shares how he built and sold Kogneta, transitioned out of day-to-day operations, and what founders MUST understand before thinking about an acquisition. From systemizing with SOPs and Notion to empowering team members as “quarterbacks,” Jordan breaks down the leadership shift required to build a sellable agency. We dive deep into: Why founders struggle to work on their business The difference between strategy vs execution layers How AI is rapidly replacing execution in agencies Why revenue is the only KPI that truly matters How partnerships became his biggest growth channel What buyers look for during due diligence The emotional reality of exiting your company Jordan also shares his perspective on AI agents, knowledge graphs, and how call transcript data is an untapped goldmine for marketing strategy. If you're an agency founder, SEO strategist, or marketing leader thinking about scale, systems, or succession planning, this episode is packed with tactical and mindset insights. 🔗 Get access to 250k+ link connections and build your website authority with us: https://www.digitalwebsolutions.com/ In this episode, we discuss: 00:00 - 02:15: Life After Selling the Agency 02:15 - 05:10: Work Whiplash and Adjusting to Free Time 05:10 - 07:30: Traveling New Zealand and Resetting 07:30 - 10:45: What He Would Do Differently 10:45 - 13:20: Why Systems and SOPs Matter Early 13:20 - 16:05: Investing in People From Day One 16:05 - 19:00: Strategy vs Execution in Agencies 19:00 - 22:10: How AI Is Changing Agency Work 22:10 - 24:40: Focus on Revenue, Not Vanity Metrics 24:40 - 27:15: Working ON the Business vs IN It 27:15 - 29:50: How Partnerships Fueled Growth 29:50 - 32:20: How the Acquisition Came Together 32:20 - 34:30: The Emotional Side of Exiting 34:30 - 36:07: What’s Next With AI and Marketing 🔗 Connect with Jordan Choo 👥 / jordanchoo 💻 https://jordanchoo.com/ 🔗 FOLLOW US Website: https://www.digitalwebsolutions.com/ Facebook: / digiwebsol Instagram: / dws_global LinkedIn: / digital-web-solutions.