Solid Rock Consulting | The WFM People | Who We Are скачать в хорошем качестве

Solid Rock Consulting | The WFM People | Who We Are

Now, more than ever, customers are demanding better service! And companies are confronted with the imperative of meeting these demands OR risk being overlooked by their competitors. This creates a trickle-down effect to the employees - no customers, no employees! At Solid Rock Consulting, we are a Workforce Management (WFM) consulting firm affectionately known as 'The WFM People.' We are the experts that brands turn to, ensuring they not only meet their operational needs but also achieve their business profitability goals. Employing Workforce Management discipline, we ensure organizations have the right people in the right place at the right time to best serve their customers without compromising on employee experience. We go beyond being just a consulting firm; we are a community of WFM enthusiasts and professionals committed to transforming WFM from a tactical department (focused solely on forecasting, scheduling, and intraday operations) into a trusted and strategic advisor for businesses. Our focus also extends to improving customer experience, employee experience, and overall business profitability! Do you suspect you have a workforce management challenge or perhaps an operational pain point surrounding CX and EX goals? Connect with us at TheWFMPeople.com for all things WFM, CX, and EX. #TheWFMPeople #EX #CX #customerexperience #employeeexperience