013:The Top 3 Communication Behaviors Behind Every Unicorn Clinic: Why Relational Maintenance Mat... скачать в хорошем качестве

013:The Top 3 Communication Behaviors Behind Every Unicorn Clinic: Why Relational Maintenance Mat...

In this episode of The Veterinary Culture Lab, Andi and Josh dig into what really sits behind so-called “unicorn clinics”—and it turns out it is not luck, perks, or fairy dust. It is communication. Grounded in a 2012 study by communication scholars Paul Madlock and Melanie Booth-Butterfield, this conversation explores relational maintenance: the everyday communication behaviors coworkers use to stay connected, supported, and resilient at work. Through real veterinary examples, leadership reflections, and a few well-placed dad jokes, this episode breaks down the science behind thriving teams and highlights the top three communication behaviors most strongly linked to job satisfaction, commitment, and wellbeing. You’ll hear: • What people actually mean when they talk about a “unicorn clinic” • The seven relational maintenance strategies coworkers use to sustain strong relationships • The top three communication behaviors most predictive of thriving teams • Why positivity, shared effort, and healthy conflict repair matter more than we realize • How these behaviors meet core human needs for belonging, care, and influence • What this research means for veterinary leaders and teams who want to renovate their culture intentionally Whether you are searching for a unicorn clinic—or hoping to build one from the inside out—this episode offers science-backed insight and practical perspective on how small, everyday communication choices can transform the way veterinary teams work, connect, and thrive. Resource Links:  Episode Article: Title: The influence of relational maintenance strategies among coworkers Authors: Paul Madlock and Melanie Booth-Butterfield DOI: https://doi.org/10.1177/0021943611425237 Flourish Academy - Certificate in Cultivating Positive Team Communication (https://www.flourish.vet/programs/aca...) Florida Man This Week - Opossum (https://floridaman.com/florida-man-ar...) Oura ring - www.oura.com (http://www.oura.com) Portlandia (https://www.imdb.com/title/tt1780441) (TV series 2011-2018)  What Do You Think? Reach out to us and let us know at Info@flourish.vet (mailto:Info@flourish.vet) Your Hosts: Andi Davison LVT, CAPP, APPC (https://www.flourish.vet/andi)   Josh Vaisman MAPPCP, CCFP (https://www.flourish.vet/josh) At Flourish Veterinary Consulting (http://www.flourish.vet) we renovate veterinary cultures. We diagnose what’s working, blueprint what’s next, and train every team member - blending positive psychology with real-world experience - so thriving becomes the norm, not the myth.  Timestamps:  00:00 Introduction: Building a Unicorn Clinic 00:54 Personal Anecdotes and Oura Ring Insights 02:33 3D Printing Adventures 06:21 The Magic of Unicorn Clinics 13:45 Relational Maintenance Strategies 23:20 Real-Life Application of Team Strategies 24:34 Transformative Experience with a Surgery Team 27:29 The Role of Leaders in Team Dynamics 39:27 Practical Steps for Conflict Management 45:47 Unusual Florida Man Story 47:10 Closing Remarks and Listener Engagement