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In this episode of DealerPod, we sit down with Ian Gardner from Lawgistics to expose the relentless battles dealers face every day. From being blamed by customers to being hammered by finance companies and ignored by the law. If you’ve ever wondered why car dealers always seem under pressure, this is the raw, unfiltered truth from inside the trade. In this episode we cover: 🚗 Why finance companies hold all the power over dealers ⚖️ How the Consumer Rights Act is being abused 💸 The real cost of dealing with the Ombudsman 💥 The mental toll of constant blame and pressure 🛡️ Why every dealer needs proper legal protection 📜 How outdated laws hurt the used car trade 🧾 The hidden traps in finance company contracts ⚠️ The rise of “ambulance chaser” claim firms 🤝 The reality of dealer–finance company relationships 💬 How Logistics helps dealers fight back Whether you’re in the motor trade or just curious about what happens behind the forecourt, you’ll see why we say this industry Shafts dealers from every angle 00:00 Introduction to the Podcast and Guest 01:46 This Week in the Motor Trade 05:25 Ian Gardner's Background and Lawgistics Overview 11:24 Challenges Faced by Car Dealers 16:07 Understanding Finance Companies and Their Impact 24:10 The Need for Legal Reform in the Motor Trade 28:16 Changing Perceptions of Business People 28:55 Building Pride in Business 30:14 Challenges of Used Car Sales 31:59 Consumer Expectations and Entitlement 34:32 Navigating Legal Challenges in Car Sales 36:31 The Importance of Communication and Trust 39:34 The Role of the Consumer Rights Act 43:53 Understanding the Consumer Rights Act 51:01 Consumer Rights and Finance Companies 54:20 The Role of the Ombudsman 57:50 Impacts of Discretionary Credit Agreements 01:01:14 The FCA's Role and Accountability 01:04:37 Lawgistics Services Overview ************************************** Start trading with like minded car dealers Now by registering to become a member of the Dealerway Platform https://dealerway.co.uk Join the Dealerway facebook group now at / 1072051277029374 Download the Dealerway App Now Apple App Store: https://apps.apple.com/gb/app/dealerw... Google Play Store: https://play.google.com/store/apps/de... Get 25% off your first 3 months of Autograb by clicking this link below https://autograb.co.uk/?utm_source=de...