AsesorPro & ServicioPro: Scalability & Institutional Impact - From Sales Tool to Enterprise Platform скачать в хорошем качестве

AsesorPro & ServicioPro: Scalability & Institutional Impact - From Sales Tool to Enterprise Platform

The success of AsesorPro transformed it from a niche tool into a foundational pillar for MetLife Chile. By establishing a robust Rules Engine and a scalable Design System, we created a framework that allowed the business to expand the product ecosystem with unprecedented speed and consistency. The Evolution into Customer Experience (CX): Modular Architecture: Our design's flexibility enabled us to pivot beyond Pre-Sales. We developed a new, dedicated support layer designed specifically for the Customer Experience (CX) Team. Cross-Functional Adoption: For the first time, a tool originally built for the sales force was adopted by the support and operations teams. This provided a 360-degree view of the customer journey, allowing CX agents to provide high-touch support based on the exact data captured during the initial sale. The Power of Systemic Design: By leveraging our internal Design System, we ensured that every new feature—regardless of the team using it—maintained a unified brand identity and a zero-learning-curve interface. Strategic Outcome: AsesorPro evolved from a sales assistant into an Enterprise-wide platform. This unification not only optimized internal resources but also ensured that the customer received a seamless, coherent experience from the first simulation to long-term support.