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In this episode of Tales of TIC, we sit down with Brian Gray, EVP of Sales (North America) at Mérieux NutriSciences, to unpack what’s changing in the food testing / food safety TIC world — and what commercial leaders should be paying attention to right now. We cover: How customer-centric leadership shaped Brian’s approach across the TIC industry Balancing short-term performance with long-term sales strategy Why data only matters if it becomes actionable insight (and why it must be harmonized across sites/countries) The Mérieux story: purpose, public health, and being a pure-play food player Macro trends: consolidation / M&A, regionalization, digital delivery, and where AI actually helps (vs. hype) Chapters 00:00 Intro 00:01 Brian’s background + customer-centric lessons 03:52 Joining Mérieux NutriSciences 05:10 Short-term vs long-term sales focus 07:24 Data → insight → action (what customers want) 10:13 Voice-of-customer loops (mid-market vs global) 11:06 The Mérieux story + purpose-driven growth 13:00 Pure-play focus on food 13:49 Consolidation + BV food labs acquisition (industry trend) 15:23 Regionalization + supply chain shifts 16:33 Digital delivery expectations 17:25 AI in TIC: practical reality vs hype 19:04 How Brian defines success (people + impact) 23:00 Advice to his 21-year-old self Connect / Follow Brian Gray (LinkedIn): / brian-gray-72592a Host (LinkedIn): / thomas-hall-39657715b Subscribe for more TIC leaders & market conversations.