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TCPA compliance for utilities

The January 2027 TCPA opt-out changes are fast approaching, and understanding the rules is only the first step. In this Part 2 webinar, Convey’s compliance and pre-sales engineering leaders break down what utilities must do now to operationalize TCPA compliance ahead of the deadline. Join Mike Van Doren, VP of Pre-Sales Engineering, and Eli Muszynski, Senior Manager of Compliance, as they share what Convey is seeing across utility customers nationwide: how utilities are preparing today, where manual consent revocation processes are breaking down, where hidden compliance gaps exist, and why traditional workflows won’t scale under the new rules. This session will also spotlight how utilities are transforming compliance operations by moving from manual processes to automation—demonstrating what scalable TCPA compliance looks like in practice. Attendees will learn: The critical operational steps utilities should take before January 2027 How peer utilities are preparing today, and what’s working Common TCPA compliance gaps Convey is seeing across utility communication programs Why manual opt-out and consent revocation processes increase legal and operational risk How automation reduces compliance risk without slowing customer communications A live demonstration of ENFORCE, Convey’s solution for automating consent revocation management Utility Compliance Transformation Spotlight A large utility needed a secure, reliable way to manage TCPA compliance at scale. By implementing ENFORCE, Convey’s automated consent revocation solution, they achieved: 3 million telephone numbers checked monthly 85,000 phone numbers checked daily Zero TCPA violations since launch in 2019 This real-world example highlights how automation enables utilities to reduce risk while maintaining timely, customer-first communications. This session is designed for utility leaders who are ready to move from TCPA awareness to action, using proven approaches already in place across the industry.