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Restaurant Management Tips for a Top Notch Team

Restaurant Management Tips and Tools for a Top Notch Team - Restaurant managers can be the difference between a good restaurant and a successful restaurant. I have built my career on teaching independent restaurant owners how to put systems in place and then build a restaurant management team that follows those systems. The goal is to impose your will without having to be in the restaurant. Then you can have freedom from your restaurant and financial freedom for your family. In this video, I offer six tips and tools for building a top notch team of restaurant managers. **** Click this link to sign up for my free webinar, "The Secrets to Holding Restaurant Managers Accountable:" https://dsp.coach/management-accounta... 📖 I wrote a book for restaurant owners and managers: https://amzn.to/2ZYlL7Y 🔔 Be sure to subscribe to this channel to get alerts when I post a new tip: http://bit.ly/2Yk484P 🎧 Take me on the go and listen to my podcast: https://dsp.coach/podcast ********************************** Welcome to my YouTube Channel. I am David Scott Peters, a restaurant coach and speaker who teaches restaurant operators how to cut costs and increase profits with my trademark Restaurant Prosperity Formula. Known as THE expert in the restaurant industry, I apply my no-BS style to teach and motivate restaurant owners to take control of their businesses and finally realize their full potential. Thousands of restaurants have used my formula to transform their businesses. To learn more about me and my coaching program, visit http://www.davidscottpeters.com. ********************************** Here are the six tips. Number one, make sure that the managers and the employees you hire fit your company culture. You have to make sure that if you run a loosie goosie atmosphere that you don't hire somebody from fine dining. Fine dining restaurants tend to have managers that like order because that’s how they stay on top of those high-dollar guests. Or if you have a fine dining restaurant and you hire a sports bar manager, someone who runs loosie goosie, loves to swear and tell inappropriate jokes, it’s not going to be a good fit. Some of those traits are trainable, right? But the truth is our personalities are who we are. When you hire managers, if service is incredibly important to you, don't hire the person that's all about numbers, numbers, numbers, numbers. First and foremost, hire for your culture. Number two, teach them your core values. Your core values are who you are as a person, and they almost never change. When you teach people your core values, especially your managers, they can make decisions based off your core values, and they'll never be in trouble. If you have a core value of excellence Number three, implement checklists. Checklists allow you to impose your will without being there. You can implement checklists to make sure your steps of service are being followed. We can use checklists for cleanliness and setting up stations and closing down stations. Now, the key to making checklists work is holding your management accountable. It’s not the line employee’s fault if something isn’t done. It’s the manager’s job to make sure every employee completes their tasks according to the checklists before sending them home. Number four, train your systems. You must have a system, a process, a way to doing anything in your business, your way. I run what I call a democratic dictatorship. Things are done my way. But hey, look, I'm going to be open to other people's ideas. But ultimately, it's my way. Because why? When you move on, I've got to train the next person. I have to ensure the new people are doing it my way. That's critical. Number five, use a manager log. A manager log is a communication tool, it keeps everybody in the loop. When you use a manager log, you teach you managers that you care about the details. You’re telling them that thorough communication is part of the culture and the expectation of their job. Get them to use a manager log and train them to use it as the communication system it’s intended to be. Number six, hold weekly manager meetings. A manager meeting allows you to communicate what you hit or miss from last week and what the priorities are going into the next week. That way everybody's on the same page. ********************************** Find more about how to run a restaurant business on my other platforms: 👍 Facebook:   / davidscottpetersbiz   📸 Instagram:   / davidscottpeters   📱 Twitter:   / restaurantxpert   🔔 Subscribe to YouTube: http://bit.ly/2Yk484P 🎧 Podcast page: https://dsp.coach/podcast