How Rail Operators Stop Fraud in Real Time | Rail Fraud ServiceNow скачать в хорошем качестве

How Rail Operators Stop Fraud in Real Time | Rail Fraud ServiceNow

In this video, Justin Loftas, Technical Director at UP3, explains how a rail fraud prevention app was built on ServiceNow to stop fraudulent Delay Repay claims before payments are made. The app uses real-time train running data and ticketing system integrations to validate journeys, prevent financial losses, and speed up legitimate customer compensation. Justin also discusses a digital communications solution that improves disruption management, reduces control team calls, and ensures customers receive consistent, accurate information. Timestamps: 00:00 – Justin Loftas introduces his role at UP3 00:25 – The challenge of fraud in rail Delay Repay systems 00:50 – Why traditional fraud detection happens too late 01:24 – The idea behind stopping fraud before payment 01:46 – How the rail fraud app works in practice 02:00 – Visualising fraud patterns and connected data 02:32 – How the fraud app integrates with Delay Repay 02:58 – Using real-time train running and ticketing data 03:16 – Validating tickets, journeys, and delays 03:26 – Faster payments for legitimate customer claims 03:47 – Beyond fraud: improving customer experience 05:03 – Digitising communication during rail disruptions 05:12 – Reducing control team calls by 70% 05:23 – Delivering consistent customer information For inquiries, email us at hello@up3.co.uk Visit us: https://up3.co.uk/ Follow us on LinkedIn:   / up3-services-ltd   About UP3: We're a 100% dedicated ServiceNow partner, dedicated to helping organisations get the most from their ServiceNow investment. With UP3’s ServiceNow Managed Service, we take full responsibility for your platform, from day-to-day support and upgrades to development and roadmap planning. Our UK-based team brings deep technical know-how, process expertise, and a business led mindset to help you solve complex challenges and drive digital transformation.