How MSPs Can Use Quarterly Business Reviews (QBRs) To Increase Average Client Value скачать в хорошем качестве

How MSPs Can Use Quarterly Business Reviews (QBRs) To Increase Average Client Value

Discover key strategies to enhance client value through Quarterly Business Reviews (QBRs) with expert insights from Will Nobles. This comprehensive guide delves into the nuances of conducting effective QBRs, balancing technical and client-focused approaches, and leveraging these reviews for business growth. Whether it's mastering communication, aligning client goals, or navigating the complexities of QBRs, this video offers valuable advice for businesses looking to improve client relationships and drive meaningful results. 0:00 - Introduction to QBRs and Their Importance 1:16 - Tools for Conducting Effective QBRs 2:30 - Understanding QBRs and Their Variations 3:57 - Strategic Business Reviews: Beyond Technology 5:23 - Building Relationships with Decision Makers 6:40 - Balancing Information and Client Concerns 8:04 - Identifying Security Shortfalls in QBRs 9:30 - Planning and Refreshing Technology Assets 10:36 - Importance of a Clear Process in QBRs 12:05 - Focusing on Risk, Stability, and Growth in Reviews 13:27 - Discussing Compliance and Infrastructure Stability 14:52 - Addressing Business Growth and Expansion 15:58 - Avoiding Technical Jargon in QBRs 17:23 - Frequency and Scheduling of QBRs 18:47 - Virtual vs. In-Person QBRs 20:20 - When to Hire a Client Relationship Manager 21:50 - Structuring Your QBRs for Maximum Impact 23:31 - On-Site Visits and Client Engagement 25:01 - Ensuring CEO Participation in QBRs 26:31 - Building Relationships Through Gifts and Interaction 27:55 - Selling Value, Not Just Services 29:26 - Controlling the Agenda in Meetings 30:37 - Scheduling and Preparing for QBRs 31:49 - Automating the Scheduling Process 33:16 - Organizing Client Meetings Efficiently 34:32 - Maximizing Impact with Limited Meetings 35:53 - Engaging Clients Post-Meeting 37:24 - Preparing for Client Meetings 38:58 - Using Tools for Effective QBRs 40:14 - Meeting Agenda: Alignment and Recommendations 41:31 - Lifecycle Insights and Reporting Tools 43:04 - Engaging Clients with Personalized Conversations 44:09 - Addressing Service Failures and New Developments 45:36 - Aligning Recommendations with Client Goals 47:09 - Post-Meeting Follow-Up and Client Communication Free one-on-one consultation - https://www.itmarketingplan.com/it-ma... In 60 minutes or less we'll show you how to get in front of more high-quality prospects that WANT your services and are ready to buy.