The Most Overlooked Skill in Fixed Ops | Arnold Gacita of Petra Automotive Products скачать в хорошем качестве

The Most Overlooked Skill in Fixed Ops | Arnold Gacita of Petra Automotive Products

What’s the fastest way to calm frustrated customers, increase service sales, and improve retention? According to Petra Automotive Products President Arnold Gacita, it starts with acknowledgment. In this AutoSuccess Executive Spotlight, Brian Ankney and Arnold Gacita discuss service advisor training, customer experience in the service drive, advisor personality vs. technical skill, and how dealers can retain customers well beyond the warranty period. The conversation also explores Petra Cares, a program helping solve the technician shortage by training young adults exiting foster care. 👉 Watch now to learn how small changes in advisor behavior can deliver big results in fixed ops. To learn more about Executive Spotlight and AutoSuccess, visit AutoSuccessOnline.com. Remember to like, share and subscribe to our channel for more valuable content on automotive industry trends, dealership management and customer satisfaction. Follow AutoSuccess on socials! 📱 Facebook: AutoSuccess Magazine facebook.com/autosuccessonline LinkedIn: AutoSuccess linkedin.com/showcase/autosuccess Instagram: @autosuccess_magazine instagram.com/autosuccess_magazine/ #AISINstudio