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🎟 SUBSCRIBE NOW for more RCM content: https://shorturl.at/irRY5 Julie speaks with Sonja Racke (Regional CDI manager) about how cultivating trust with physicians is a super power in the world of clinical documentation improvement. Operator Insights is a Revenue Cycle Services thought leadership series from Ensemble Health Partners, who was voted Best In KLAS for healthcare revenue cycle companies in 2020 and 2021. 0:00 - Intro 0:40 - What is clinical documentation improvement 1:15 - Qualities to work in clinical documentation 1:48 - Training to build relationships 2:39 - Example of how trust drives results 6:05 - Active listening is KEY 6:53 - Interdepartmental relationships 7:43 - Why work in RCM at Ensemble? 8:24 - Fun question We hope this series provides valuable insights into the world of healthcare revenue cycle. If there's a topic you'd like to see discussed, or a fun final question you'd like us to ask a guest, please let us know in the comments.