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This webinar with Cher Cunningham (CEO, Tradewinds Group) and Whitney Luke (Director of Solutions Consulting, Accelo) reveals the three hidden obstacles keeping growing firms from achieving predictable profitability, using the real-life example of Acme Co - the name changed for client privacy. The 3 Hidden Obstacles to Predictable Profit 1. Invisible work leads to unprofitable work. Lack of clear visibility into business activities leads to scope creep, uncaptured billable time, and delayed billing. Disconnected data (spreadsheets, sticky notes) makes it impossible to gain insight, causing revenue to bleed away. 2. Everyone is responsible, but no one is accountable. Ambiguity causes burnout: In firms that resist hierarchy, unclear roles and a lack of accountability lead to staff confusion, duplicated effort, or work falling through the cracks. This ambiguity, not accountability, is the root cause of burnout, as everything feels urgent and personal. Clear roles and systems improve engagement and respect. 3. Disconnected decision. Even with great project execution, leadership often lacks the useful, comprehensive data needed for strategic decisions. Disjointed systems for time, project management, and financials (like QuickBooks) make it impossible to connect the dots. Leaders need to shift from managing by gut to managing by data, focusing on key performance indicators like gross margins. The Solution: The webinar emphasizes that "what got you here won't get you there." The solution is a Business Maturity Path focused on implementing a solid foundation of processes, organizational design, and systems. Tradewinds Group provides strategic business planning, executive coaching, and consulting to help leaders make the mindset shift (from founder to CEO) and manage change during system adoption. Accelo (PSA Software) provides the powerful Professional Services Automation (PSA) solution to centralize data, manage work efficiently, and gain the visibility, clarity, and comprehensive data needed for strategic foresight. The Results of the company use case example presented: Increased billable hours without adding working hours. Increased their bottom-line profitability 5x (from $200K to $1.2M). Replaced "multiple mini meetings" with exciting, predictable problem-solving sessions. Key takeaway: You can’t scale what you can’t see. A 1% increase in utilization rate can boost operating profit by 20%. Stop reacting, start managing by data, and build a predictable, scalable machine. Next Steps: Schedule a consultation with Tradewinds Group to discuss your firm’s maturity path. Explore Accelo to see the PSA solution in action: Accelo.com/demo #professionalservices #businesssoftware #businessgrowth #businesssolutions #projectmanagement #projectmanagementsoftware #businessautomation #agencygrowth #consulting #consultancy #itservicemanagement #profitability #capacityplanning #resourcemanagement #resourceutilization #businessprocessautomation