10.4 Lab: Resolve Print Services Support Tickets скачать в хорошем качестве

10.4 Lab: Resolve Print Services Support Tickets

🖨️ In this CompTIA-style lab, we work as an IT administrator using the *Issue Trax help desk system* to resolve *print services support tickets* from the ITAdmin computer. You’ll see exactly how to open the ticket system, read and interpret user issues, fix the underlying print problems, and properly document & close each ticket — just like in a real IT job. ━━━━━━━━━━━━━━━━━ ⚙️ WHAT YOU’LL LEARN ━━━━━━━━━━━━━━━━━ • How to open and navigate the *Issue Trax* help desk system • How to find and filter *open print-related tickets* • How to troubleshoot and resolve *common printer issues* (connectivity, queue, driver, default printer, etc.) • How to add *clear, professional comments* to tickets • How to *close tickets properly* once the issue is fixed ━━━━━━━━━━━━━━━━━ 💻 LAB SCENARIO ━━━━━━━━━━━━━━━━━ 🧑‍💻 You are an IT administrator working on the *ITAdmin* computer. Every morning, you: 1️⃣ Open the *Issue Trax* help desk system 2️⃣ Check for *new or open tickets* 3️⃣ Follow the information inside each ticket to *fix the problem* 4️⃣ Add comments describing what you did 5️⃣ Close the ticket once the user’s issue is resolved ━━━━━━━━━━━━━━━━━ 🪜 STEP-BY-STEP WALKTHROUGH ━━━━━━━━━━━━━━━━━ 00:00 Intro & Lab Overview 00:30 Log in to the ITAdmin computer 01:00 Open the Issue Trax help desk system 02:00 Find all open print-related tickets 03:00 Open the first ticket & read the issue carefully 04:00 Troubleshoot the printer problem (connectivity, queue, or driver) 06:00 Test printing to confirm it works 06:45 Add a clear comment explaining what you did 07:30 Close the ticket 08:00 Repeat for any remaining tickets 09:00 Quick recap & real-world tips ━━━━━━━━━━━━━━━━━ 💡 REAL-WORLD TIPS ━━━━━━━━━━━━━━━━━ ✔ Always *read the ticket description fully* before taking action ✔ Use clear, professional language when *writing ticket comments* ✔ Always *test the printer* (test page) before closing the ticket ✔ Note any patterns (same printer, same user, same floor) → could indicate a bigger issue ━━━━━━━━━━━━━━━━━ 📘 RELATED VIDEOS ━━━━━━━━━━━━━━━━━ 🔹 CompTIA A+ Live Lab Playlist ➜ [add playlist link] 🔹 Troubleshoot Printer Connectivity Issues ➜ [add link] 🔹 Windows Print Queue & Spooler Fixes ➜ [add link] ━━━━━━━━━━━━━━━━━ 🔔 SUBSCRIBE & CONNECT ━━━━━━━━━━━━━━━━━ ✅ Subscribe for weekly **CompTIA A+ labs and real IT workflows**: [Your channel link] 💬 Comment below: Do you use a help desk system at work (ServiceNow, Jira, Spiceworks, etc.)? #CompTIA #APlus #HelpDesk #IssueTrax #PrintServices #ITSupport #ITAdmin #Troubleshooting #ServiceDesk #TechTutorial #CompTIA #APlus #Core2 #HelpDesk #IssueTrax #PrintServices #PrinterIssues #ITSupport #ServiceDesk #ITAdmin #TechTraining #TechTutorial