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When an aviation incident or crisis happens, operators need a structured response that protects people, supports families, and stabilizes operations. In this conversation, MedAire CEO Bill Donley speaks with Elmarie Marais of GoCrisis about family assistance, humanitarian response, and why preparation matters long before a crisis occurs. In this video, you will learn: What “boots on the ground” crisis support looks like for operators How family hotlines, next-of-kin matching, and Family Assistance Centers work How personal effects are recovered, processed, and returned How repatriation is coordinated with compassion and clarity Why ERP planning and training are the foundations of an effective response Learn more about Contingency360, MedAire’s global medical and security support for Business General Aviation: https://www.medaire.com/contingency36... 00:00 MedAire’s Global Mission & Partnership With GoCrisis 00:23 What GoCrisis Provides for Aviation Operators Worldwide 00:58 Coordinating Family Assistance & Logistics During Aviation Crises 01:28 Managing Personal Effects: Search, Recovery, Decontamination & Return 01:51 Repatriation of Remains: Global Standards & Family Communication 02:06 Crisis Support Beyond Accidents: Cyber, Reputation, Suidices & War 03:25 ‘If This Was My Family': The Humanitarian‑First Approach of GoCrisis 04:26 Why ERP Planning & Training Are Critical for Business General Aviation 05:07 Closing: Shared Values & Strengthening Operator Resilience