Needs Before Tools: Customer-Centric Management with Matt Cooper - BQE скачать в хорошем качестве

Needs Before Tools: Customer-Centric Management with Matt Cooper - BQE

Matt Cooper, CEO of BQE, discusses the company's leadership transition and the critical role of customer feedback in driving improvements. He addresses common challenges faced by small to mid-sized AEC firms and how BQE's solutions help manage chaos and streamline processes. The conversation highlights the importance of technology in enhancing efficiency, particularly in invoicing and project management. Matt shares insights on integrating systems, catering to firms of varying sizes, and preparing for AI advancements. He also covers strategies for change management during tech implementation and managing feature requests, with a focus on cybersecurity in cloud software. Key Points Reacting to real-time data can transform AEC firms from slow-moving battleships into agile speedboats. The transition from founder-led to customer-focused leadership at BQE involved extensive customer engagement to identify and address pain points. Implementing effective technology and processes in AEC firms can significantly reduce inefficiencies, such as cutting weeks out of invoicing cycles, thereby improving cash flow and project management. Connect with Matt Cooper - LinkedIn:   / matt-cooper-04b3aa4   Learn More About BQE - Website: https://www.bqe.com/ YouTube:    / bqesoftware   Instagram: https://www.instagram.com/bqesoftware... Facebook:   / bqesoftware   Connect with Justin - Justin's LinkedIn:   / justneagle   Learn More & Connect With Spot Migration - Website: https://www.spotmigration.com LinkedIn:   / spot-migration   Facebook:   / spotmigration   YouTube:    / spotmigration   Do you want to be a guest on the show? Go to https://buildingscale.net/guests Need to discuss your IT and Cybersecurity Strategy? Go to https://buildingscale.net/help