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Welcome to Groundwater Talk! In this episode, our host Thomas Ballard dives into one of the biggest challenges facing small water utilities: how to transition from paper-based operations to a truly data-driven organization. With the “silver tsunami” of experienced operators retiring, Tom explains why capturing institutional knowledge is crucial—and how building a digital Standard Operating Procedure (SOP) library is an ideal place to start. You'll hear step-by-step guidance on how to create, organize, and maintain digital SOPs, turning vital know-how into accessible cloud-based resources. Tom shares practical tips, tools, and case studies, showing how even resource-constrained utilities can overcome obstacles like limited budgets, staff capacity, and connectivity issues. Whether you're a manager, operator, or just curious about modern water systems, this episode is packed with actionable advice to help your organization build a sustainable, efficient future through digital transformation. So, grab your notebook—and maybe your phone—to learn how small steps toward digitizing SOPs can lead to big wins for your utility and your team. Let’s get started! ***Vitendo Training Solutions for high quality video documentation of processes: https://www.vitendo.us/ [[Other relevant videos and resources]] Data-Driven Decision Making: • Paper to Precision: Data-Driven Decision M... Well Health Check Resource Guide: https://beacon.by/library/view/c4b7b1... Southeast Hydrogeology web site: https://www.sehydrogeology.com [[Chapters]] 00:00 - Introduction 05:31 - Understanding SOPs: Importance and Benefits 07:24 - Comparing Paper and Digital SOPs 10:05 - Overview of a Digital SOP Library 12:09 - Essential Features of Digital SOP Libraries 13:20 - Advantages of Cloud Technology for SOPs 16:44 - Standard Operating Procedures Explained 19:03 - Importance of Visual Documentation 24:39 - Data Uploading and Access Procedures 25:53 - Steps to Create a Digital SOP Library 29:20 - Best Practices for SOP Structure 32:07 - Integrating SOPs into Data-Driven Operations 34:58 - Advantages of a Digital SOP Library 36:19 - Case Study: Harriman Utility Board Insights 39:45 - Roadmap for Implementation 42:40 - Strategies for Overcoming Common Barriers 47:36 - Governance, Version Control, and Review Processes 50:20 - Security and Cybersecurity Considerations 52:36 - Getting Started: Checklist and Resources