Скачать с ютуб LiveChat Insights: Your own chat analyst | Tutorial в хорошем качестве

LiveChat Insights: Your own chat analyst | Tutorial

Try LiveChat for free 👉 https://bit.ly/4gaJ6Jc Learn more about Insights 👉 https://bit.ly/3DYDkwH Contact for our Insights Team 👉 [email protected] Meet Insights, the reporting game-changer inside LiveChat. It automatically collects and organizes your chat data—so you can wave goodbye to the endless spreadsheets and manual tracking. By analyzing everything in real-time, Insights spots hidden patterns and significant changes in your metrics, making it easier than ever to catch new opportunities (or potential issues) before they slip under the radar. ❓What does it do? 👉 Overview: Instantly see daily, weekly, or monthly metrics like chat volume, agent performance, or tags used—no manual work required. 👉 Recent Insights: Get alerted to big changes, anomalies, and trends without digging through the data yourself. 👉 Top Customer Questions: Discover the most common customer queries each week or month and instantly create canned responses or help center articles. ❓How can you use it? 1️⃣ You can Access Insights under the “Reports” section in your LiveChat app. If you don’t see it, contact the Insights team (their email is in the description). 2️⃣ Customize your metrics to focus on what matters—compare agents, groups, or tags and export data whenever needed. 3️⃣ Automate your alerts so you’re notified by email when a key metric shifts. 4️⃣ Bookmark or share any insight with a click—even if the recipient doesn’t have a LiveChat account. 5️⃣ Filter Top Customer Questions by country, tag, or group to see exactly what your customers ask most often. Then, turn those findings into quick wins (like a new help center article). With Insights, you’ll spend less time piecing together data and more time making confident decisions for your business. It’s available on Team, Business, and Enterprise plans. Try it to see how it transforms how you understand and act on your customers’ needs! 00:00 Introduction 01:12 Insights - Overview 04:28 Recent Insights 07:58 Top customer questions 09:39 Outro #LiveChatInsights #CustomerService #DataAutomation LiveChat Insights: Your own chat analyst | Tutorial MB01NJDABYGI2O6 — 📹 Subscribe ➡️ https://bit.ly/LiveChat-Subscribe --- Join us! 👍 Facebook ➡️   / livechat   📸 Instagram ➡️   / livechat   🐦 Twitter ➡️   / livechat   👔 Linkedin ➡️   / livechat   📹 YouTube ➡️    / livechat   🤖 GitHub ➡️ https://github.com/livechat — Hi, great to see you here! :) We are Text, and our mission is to help people and businesses communicate better and fully express themselves. You may be familiar with our most popular product: LiveChat, which allows you to communicate with your customers directly through chatting (yes, it's that little icon in the bottom right corner of almost every page). But that’s just one of the tools we offer! Let us introduce you to the rest of the Text family: 👉 ChatBot: Automate communication with your customers. 👉 HelpDesk: A powerful online ticketing software. 👉 KnowledgeBase: This enables you to share knowledge easily and quickly. And it doesn’t stop there! You can expand our software’s functionality with additional integrations, such as Google Analytics, Facebook Messenger, Mailchimp, HubSpot, Salesforce, and many more. This will provide you with the perfect tools to communicate with your customers. Want to learn more? Visit www.text.com and join more than 37,000 companies that use Text products. PS. We know it’s a lot. We’re pretty proud of that.