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#ButFirstCoffee

Too many leaders confuse confidence with clarity. They reward charisma, punish questions, and then wonder why teams stall, burn out, or miss the mark. In this episode of But First, Coffee, Jackye Clayton and John Baldino break down why clarity doesn’t come from being “a strong communicator” or “a natural leader.” It comes from systems—clear decision paths, aligned incentives, shared language, and expectations people don’t have to guess at. We’ll talk about: Why smart teams still struggle when clarity lives in people instead of processes The hidden cost of leaders who rely on personality instead of structure What it actually looks like to build clarity that scales—across roles, teams, and change If you’ve ever heard “they should’ve known” or “we already talked about this,” this conversation is for you. ☕ Coffee first. 🧠 Systems next. 📐 Clarity by design.