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Help desk automation: 10 ways to assign tickets automatically.

In this video, we'll guide you step-by-step through simple and effective ways to assign tickets automatically to customer support agents inside your help desk. ------------------------------------------------------------------------------------------------------------------------------------------ One of the major inefficiencies in the customer support process that many businesses face today, is the time wasted in routing and re-routing tickets. There are ways to make it better when you use the right help desk software. You can leverage smart automations to drop tickets to the right agents as they flow into the help desk. [0:28] What are assignment rules? They help assign incoming tickets to the right person in your team/company when a certain set of criteria are met. [0:58] What are the benefits of using assignment rules? [1:28] Ticket assignment flow. Assignment rules are created by step-by-step logic. It starts with creating a rule, then adding targets to the rules, then defining the rule criteria, and ends with saving the rule. [1:45] 10 important assignment rules to assign tickets automatically There are many ways to create assignment rules. We've listed the most useful ways you can set up these rules. 1. Assign tickets by channel 2. Assign tickets by customer type 3. Assign tickets by status 4. Assign tickets by priority 5. Assign tickets by sentiment 6. Assign tickets by keywords 7. Assign ticket that is overdue 8. Assign ticket that is escalated 9. Assign ticket that is response overdue 10. Assign tickets by on hold time This way, you don't have to manually assign tickets to appropriate agents every time they come in. It gives the agent more control and customer support team more autonomy. Follow us on social media for more such tips: Twitter:  / zohodesk   LinkedIn:  / zohodesk   Instagram:  / zoho.desk   Customer service, easier done than said. Zoho Desk is the industry's 1st context-aware help desk software with omnichannel communication, self-service, advanced automation, and intuitive AI. Read through all the features and functionalities of Zoho Desk: https://www.zoho.com/desk/