Creating the Ultimate Customer Experience- Dr. Anissa Holmes скачать в хорошем качестве

Creating the Ultimate Customer Experience- Dr. Anissa Holmes

Dr. Anissa Holmes, the owner of Jamaica Cosmetic Dental Services, is an innovator in creating “Wow Experiences” for her customers. She thrives on thinking out of the box, and has grown a mega-successful dental practice in record time. Voted one of the “Top 25 Women in Dentistry” in 2013 by the U.S. based “Dental Products Report”, Dr. Holmes has effectively mastered the skill of the use of Social Media, with a Facebook following of over 35,000 fans. Dr. Holmes has discovered that the most effective way to get massive growth is to create a TEAM that shares the Company’s Vision, and to consistently invest in her TEAM’s professional as well as personal development. The “Think Big and Have Fun” company culture of JCDS encourages the TEAM to assist in developing consistent systems to turn the most “Fearful patients” into “Raving fans”. With unique touches such as Café Blue coffee and tea, freshly baked plantain tarts, toothbrushes, perfumes and lotions in the bathroom, JCDS desires to be different. The sound of the dental drill is easily replaced with the sounds of jazz, classical, or modern tunes with the use of iPad technology and blue-tooth headphones. Warm peppermint-scented towels are a relaxing treat after dental procedures, as well as our newest addition of arm and neck massages to relax patients before treatment. Dr. Holmes shares tips for using existing customers to help grow your customer base, as well as shares strategies to engage and stretch your team members. These strategies will significantly increase the productivity as well as the profitability of your business. Dr. Holmes shares tips on enhancing and creating unique customer experiences as well as strategies for fast-tracking your success.