Incident Management for MSPs and IT Service Providers | HaloPSA & ilert скачать в хорошем качестве

Incident Management for MSPs and IT Service Providers | HaloPSA & ilert

Managing incidents across multiple clients can be complex - especially when every minute counts. In this live webinar, we show how ilert and HaloPSA work together to simplify incident response for MSPs and IT service providers. ‍ You'll see how alerts from monitoring tools are turned into tickets in HaloPSA, matched with assets and users, and routed through customisable workflows. Then, we demonstrated how ilert takes those tickets and transforms them into real-time alerts with smart escalation rules, on-call schedules, and SLA-aware workflows - ensuring faster resolution and better accountability. ‍ We walked through both platforms with live demos, showing how to manage workloads, track time and billing, and keep clients informed - all while reducing response times and avoiding alert fatigue. ‍ Whether you're looking to improve operational efficiency or scale incident management across tenants, this session will give you practical strategies you can apply right away. Find out more about HaloPSA: https://usehalo.com/halopsa/ Find out more about ilert: https://www.ilert.com/