From SDR to CSM: Mark’s Journey to Tech Success скачать в хорошем качестве

From SDR to CSM: Mark’s Journey to Tech Success

Connect with Mark Mosley:   / mark-mosley-a98584123   Discover how Mark transitioned from SDR to CSM, carving out an inspiring journey to tech success 🚀. In this episode of Tech Niche Tips, Mark shares his career progression, from navigating the high-pressure world of sales development to thriving as a Customer Success Manager at ServiceNow. Gain invaluable insights into tech career transitions, transferable skills, and the dynamic world of customer success. Mark unveils actionable strategies for aligning your strengths, understanding customer needs, and excelling in roles like tech sales, channel sales, and account management. Whether you're breaking into tech or seeking your next move, you'll find key takeaways to elevate your career. Ready to take charge of your career journey? Learn from Mark’s experience, explore new opportunities, and connect with like-minded professionals. Join us on this path to uncover the secrets of tech success and make your mark in the industry. Subscribe now for more career tips, insights into success, and motivational stories that inspire transformation in the tech space. Let Mark's story empower you to build a career you love! #customersuccessmanager #customersuccess #projectmanagement #whatistheroleofacustomersuccessmanager #b2bcustomersuccess #customersuccessmanager #customersuccess #projectmanagement #customersuccessplaybook #whatdoescustomersuccessmanagerdo 🚀 Launch Your Podcast with Triplex! 🎙️ Looking to start a podcast or need top-tier media production? Triplex has you covered! From concept to production, we help bring your vision to life. 📽️ Professional Podcast & Media Services 🎧 High-Quality Production 📢 Expert Guidance & Support Start your journey today! 👉 www.triplexmedia.net #technichetips #customersuccess #AI #conversations #techsales #TriplexMedia #PodcastProduction #ContentCreation 🎙️ New to streaming or looking to level up? Check out StreamYard and get $10 discount! 😍 https://streamyard.com/pal/d/52208492... CHAPTERS: 00:00 - Welcome Back 01:33 - Mark's Journey 02:32 - Transitioning from SDR to CSM 04:08 - Pressure of Being a CSM 09:50 - Q&A Session 11:18 - Customer Support vs Customer Success 13:39 - Account Management Strategies 14:55 - Technology's Impact on CSM Role 17:40 - Importance of Human Interaction 19:25 - Joining the Q&A Discussion 22:15 - Mark's Career Path 23:39 - Advice for Job Seekers 26:05 - Misalignment Between CSM and Company Goals 30:31 - CSM as a Project Manager 32:45 - Customer Education Investment 34:42 - What I Love About Being a CSM 36:03 - Transitioning from Other Industries 40:28 - Technical Skills for CSM Role 42:18 - Guest: Tory - HubSpot System Admin 44:41 - Ignoring Customer Feedback Consequences 48:04 - Connect with Mark 54:15 - Triplex Media 56:55 - Outro