Episode 57 | It Worked Yesterday: What 20 Yrs of Lab Automation Svc Teaches You About Reality скачать в хорошем качестве

Episode 57 | It Worked Yesterday: What 20 Yrs of Lab Automation Svc Teaches You About Reality

🎙️ Guest: Dave May | Owner & Lead Service Engineer, DCM Bioservices 🎧 Hosts: Mike Ouren & Sura Hadi 📺 Series: Automation in the Wild "You can't lie to the robot. It doesn't know." – Dave May When a 500lb robot dumps a $250,000 instrument on the floor, someone has to show up and fix it. That someone is Dave May. In this episode, Dave pulls back the curtain on what lab automation service really looks like — the duct tape on light curtains, the instruments collecting dust in corners, and why the robot is almost never actually the problem. 🧠 What You'll Learn: Why 25-30% of automation failures are actually user error What buyers should always ask before signing a PO How proprietary software is changing third-party service Why keeping your instrument clean is your best PM strategy What "validated" really means when the plate sealer isn't integrated The real reason robots get fired for cycle time ☕ Whether you're running a lab, buying automation, or keeping it alive after warranty — this one's for you. 🎧 Subscribe for new episodes →    / @helicalbrew   📩 Want to be a guest? Email us: helicalbrew@gmail.com 📍 TikTok, Shorts & more: @helicalbrew ⏱️ EPISODE CHAPTERS 00:00 – Cold Open: When the Robot Wins 00:29 – Intro & Dave's Background 01:21 – First "Oh No" Moment: Let the Smoke Out 02:42 – How Dave Arrived in Lab Automation Service 04:50 – What People Don't Understand About Service Engineers 06:41 – The Duct Tape Hall of Shame 08:32 – What Do People Actually Blame? 11:10 – The Robot Defense Attorney 13:43 – Craziest Story: 500lb Robot vs. Liquid Handler 15:13 – Most Common Causes of Downtime 16:13 – Why Nobody Designs for Serviceability 17:53 – The Bravo: A Love Story 19:10 – DDR & The Benchbot Era 21:12 – How Often Is the Robot Actually the Problem? 22:56 – The Validation Gap Nobody Talks About 24:08 – When Labs Fire Their Robots for Being Too Slow 26:31 – How Automation Has Gotten Harder to Service 27:43 – Proprietary Software & Locked-Down Systems 29:07 – What DCM Bioservices Actually Does 33:11 – Proprietary Software: The Real Bottleneck 37:18 – Buyer Intelligence: Questions to Ask Before the PO 38:53 – What Should Be Non-Negotiable in Service 39:29 – Accessibility: The Thing Nobody Plans For 42:07 – 3D Printing: The MacGyver of Life Science 43:41 – Wrapping Up: How to Have Fewer Emergency Calls 46:09 – The Light Curtain & Liquid Problem 47:30 – Pick of the Week: Vessel Screwdriver & David Clark Headset 55:17 – How to Reach Dave & DCM Bioservices 🔗 Connect with Dave May Website: https://dcmbio.com LinkedIn:   / david-may-6650b91   #HelicalBrew #AutomationInTheWild #LabAutomation #LabRobotics #BiotechOps #ServiceEngineering #LiquidHandling #LabLife #BiotechInnovation #ScientificStorytelling #RoboticsEngineering #LifeScience #PodcastClip #sciencepodcast #techpodcast #biotechstartup #viralshorts #podcastshorts #SLAS2026 #LabEquipment #LabManagement #LabTech #automation #robotics