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Poor Performance Is Costing You — Here’s How to Fix It Before It’s Too Late! 🎥 How to Manage Poor Performance at Work Without Damaging Trust or Morale Managing poor performance is one of the most difficult responsibilities for any manager or leader. Avoiding the conversation doesn’t solve the problem — it quietly reduces team performance, damages morale, and weakens trust. In this video, Nicola Richardson, The People Mentor, shares a clear, practical framework to help you address underperformance confidently, professionally, and effectively. You’ll learn how to approach difficult performance conversations calmly and constructively, without triggering defensiveness or damaging working relationships. Many managers wait too long, approach the issue emotionally, or avoid it altogether. The key is understanding the real cause of poor performance — whether it’s ability, motivation, or clarity — and responding in the right way. This step-by-step approach will help you lead with confidence, improve accountability, and strengthen your team’s performance. 🧠 What You’ll Learn 📌 How to diagnose the real cause of poor performance 📌 What to say to open the conversation without drama or blame 📌 How to handle defensiveness and emotional reactions 📌 How to create an action plan that actually sticks 📌 When to go formal — and the mistake most leaders make If you’ve been avoiding a difficult conversation with a team member, this video will give you the tools, structure, and confidence to handle it properly and improve results. 📥 Want More Help With Difficult Conversations? Download my free guide to getting started: 👉 https://6c35-hello.systeme.io/howtoha... 💬 Let’s Connect 🔗 LinkedIn: / nicolarichardson-thepeoplementor 🌐 Website: https://www.thepeoplementor.co.uk 👤 About Me I’m Nicola Richardson, The People Mentor — a leadership communications expert with over 33 years of management experience. I help managers handle difficult conversations with confidence, address underperformance effectively, and build stronger, more accountable teams. My goal is to give leaders the clarity, language, and confidence they need to lead professionally and decisively. ⏱️ Chapters 00:00 Introduction – The Cost of Avoidance 01:00 Understanding the Root Cause 02:00 Diagnosing Ability vs Motivation 03:00 Preparing for the Conversation 04:00 Opening the Conversation 05:00 Asking the Right Questions 06:00 Handling Defensive Reactions 07:00 Creating an Action Plan 08:00 Formal Steps & Documentation 09:00 Overcoming Your Fear #Leadership #PerformanceManagement #PeopleManagement #ManagementSkills #LeadershipDevelopment #WorkplaceLeadership #DifficultConversations #ManagementTraining #TeamLeadership #EmployeePerformance #LeadershipTips #WorkplaceCulture