How to Be a Business-Obsessed CSM in 2026 | Alexandra Sagaydak, AI CS HUB скачать в хорошем качестве

How to Be a Business-Obsessed CSM in 2026 | Alexandra Sagaydak, AI CS HUB

Customer obsession keeps you busy. Business obsession keeps you employed. Most CS teams reward responsiveness over prevention. AI is absorbing reactive work, product-led motions are reducing human touch, and if you can't explain how you protect NRR, the role becomes optional. In this session, Alexandra Sagaydak (Founder of AI CS HUB, Fractional CCO, and one of EverAfter's 25 Most Creative CS Leaders 2024) breaks down what business obsession looks like in practice. You'll learn how to: Spot recurring patterns instead of chasing one-off fires Own time-to-value design from first customer touch Build early signal architecture for churn prevention Apply a 3-question filter before every escalation Replace sentiment-based CSAT with predictability metrics Connect expansion revenue to use-case monetization The CSMs who thrive in 2026 won't be the most empathetic. They'll be the ones who show exactly how their work protects and grows revenue. — 🔔 Subscribe to CS Insider for more CS leadership content: www.csinsider.co 🌐 Learn more about AI CS HUB: https://calendly.com/ai-cs-hub/free-founde... #CustomerSuccess #CSM #SaaS #NetRevenueRetention #CustomerSuccessManager