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Disclaimer: This video is intended solely for educational and informational purposes and does not constitute legal advice or a legal opinion. For advice specific to your circumstances, please consult a qualified legal professional. Replying to comments or emails does not constitute legal advice in any manner; such responses are for general informational purposes only. The creator assumes no responsibility for any decisions or actions taken based on the content of this video. Some visuals in this presentation may have been created using artificial intelligence and are used strictly for illustrative purposes. ________________________ ✅ Please Check latest updates regarding value based jurisdiction. Where to file a Complaint? As per the Consumer Protection Act, a complaint can be filed in: District Consumer Disputes Redressal Forum (DCDRF): If the value of the claim is upto 50 lakh State Consumer Disputes Redressal Commission (SCDRC): If the value of the claim exceeds 50 lakhs but is within 2 Cr. National Consumer Disputes Redressal Commission (NCDRC) If the value of the claim exceeds 2 Cr. As per PIB Delhi release (ID: 1786342) When can complaint be made? A complaint may be made in writing under the following circumstances: 1. Loss or damage is caused to the consumer due to unfair or restrictive trade practice of a trader or service provider; 2. the article purchased by a consumer is defective; 3. the services availed of by a consumer suffer from any deficiency; 4. a trader or service provider, as the case may be, has charged for the goods or for the service mentioned in the complaint a price in excess of the stipulated price; Goods or services, which will be hazardous to life and safety, when used, are being offered for sale to the public. Note: The Orders of National Commission can only be challenged in the Supreme Court. Is there any exemption from payment of Fee? The complainants who are Below the Poverty Line shall be entitled for the exemption of payment of fee for complaints upto rupees one lakh on production of an attested copy of the Antyodaya Anna Yojana card. What is the time limit for filing a complaint? A complaint has to be filed within two years from the date on which the cause of action/ deficiency in service/defect in goods arises. However, a complaint may also be filed after two years, if the complainant satisfies the District Forum that he/she has sufficient reasons for not filing the complaint within such period. Who is a Consumer ? A Consumer is a person who purchases a product or avails a service for a consideration, either for his personal use or to earn his livelihood by means of self employment. The consideration may be: Paid, Promised, Partly paid and partly promised. It also includes a beneficiary of such goods/services when such use is made with the approval of such person. Who is not a Consumer ? A person is not a consumer if he/she: purchases any goods or avails any service free of charge or purchases a good or hires a service for commercial purpose or avails any service under contract of service. What are Goods? “Goods” means every kind of movable property other than actionable claims and money, and includes stock and shares, growing crops, grass and things attached to or forming part of the land, which are agreed to be severed before sale or under the contract of the sale. What is Deficiency in Service? “Deficiency” means any fault, imperfection shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service. Hashtags: #advocate #lawyer #court #case #india #legal #consumer #consumerforum #consumerprotectionact2019 #consumercourt #complaint #ncdrc #districtforum #knowyourrights #myrights SEO Keywords: consumer protection class 12, consumer court online complaint, consumer court me case kaise kare, consumer case kaise kare, consumer court Kya Hota hai, consumer complaint format,cause list for ncdrc, cause list vc link, video conferencing link for court, online cause list,