Episode 6 - Synchrony's Rachana Bahadur on Evolving GCC into a High-Value Strategy Hub скачать в хорошем качестве

Episode 6 - Synchrony's Rachana Bahadur on Evolving GCC into a High-Value Strategy Hub

In the For All Podcast, Balbir Singh, CEO, Great Place To Work India, sits with leaders of some of India’s leading organisations in workplace culture, recognised by Great Place To Work. In this episode, he is in conversation with Rachana Bahadur, SVP and Country Head, Synchrony in India. She brings with her an experience of over 25 years leading companies like JP Morgan Chase, Goldman Sachs, Morgan Stanley, etc., in the banking and financial services sector. They explore how Synchrony India scaled from execution excellence to strategic leadership, powered by empathy, bold bets, and fostering an inclusive culture. The conversation moves from fail-fast lessons to AI fluency, authentic hiring, and measurable engagement. Key highlights covered: 👉 Defining moments from Rachana’s leadership journey across US and India 👉 Vision for Synchrony and India as she leads a GCCs 👉 Why this is Rachana’s Dream Job 👉 The power of ‘Failing fast’ and ‘Course Correcting’ 👉 A Holistic Listening Framework: a combination of Formal and Informal Listening Mechanisms 👉 Challenges faced by GCCs today and how Synchrony is addressing those 👉 Befriending AI 👉 Importance of an inclusive culture: Not just a seat at the table, but a voice! 👉 GenZ and its driving force in the corporate India Do not miss the Rapid fire at the end of the Podcast! Timestamps: 00:01:38 Introduction 00:04:01 Leadership Key Defining Moments 00:10:24 Synchrony's vision 00:14:30 Key engagement tracking metrics 00:18:49 Rachana's bold decision 00:23:34 Unique Hiring Strategy 00:26:42 Learning & Development at Synchrony 00:32:21 What makes Synchrony a great workplace 00:39:23 Equipping and Empowering Women Leaders 00:42:43 Synchrony's Partnership with Great Place To Work 00:45:17 Rapid Fire Balbir x Rachana Thanks for watching! If you enjoyed this video, be sure to like, comment, and subscribe for more content like this. Want to stay even more connected? Follow us on our social channels for updates: LinkedIn:   / great-place-to-work-institute-india   Facebook:   / greatplacetoworkinstituteindia   X (Previously Twitter): https://x.com/GPTW_India Instagram:   / india_greatplacetowork