Inside the Physician Perspective on Experience with Dr. Thomas Howell скачать в хорошем качестве

Inside the Physician Perspective on Experience with Dr. Thomas Howell

How do we rebuild meaning, connection, and trust in modern healthcare? www.nrchealth.com/podcast/ In this episode of The Experience Shift, NRC Health’s Jennifer Baron and Brian Wynne talk with Dr. Thomas Howell, OB/GYN physician and former Mayo Clinic Health System Medical Director, about the biggest forces reshaping both patient experience and clinician experience. Dr. Howell breaks down: -Why patient experience is not the same as patient satisfaction -What metrics actually matter to clinicians -How EMRs and outdated workflows fuel burnout -Why Gen Z does want relational care -The emotional ROI of experience (and why it’s missing from most strategies) -What C‑suite leaders must do to truly partner with physicians -The paradigm shift coming with AI, personalized medicine, and continuous improvement This conversation delivers grounded, real‑world insights you can act on today. Subscribe for more conversations on healthcare leadership, experience, and transformation. STAY TUNED: The Experience Shift ► https://nrchealth.com/podcast/ NRC Health ► https://nrchealth.com/ YouTube ► / @nrchealth LinkedIn ► / national-research-corporation #healthcarepodcast #patient experience #healthcaretransformation #healthcareleadership #healthcarestrategy #theexperienceshift #nrchealth ©2026 National Research Corporation. NRC Health® and Human Understanding® are registered trademarks of National Research Corporation d/b/a NRC Health.