The CX Files #37 - Eytan Hattem скачать в хорошем качестве

The CX Files #37 - Eytan Hattem

Learn in this episode: Why unclear expectations cause AI deployments to fail to reach CX goals. The importance of implementing technology within a specific business context and use case How to view AI as a tool for efficiency rather than a change in business purpose The shifting landscape of human-machine partnerships in the workplace Eytan Hattem is a seasoned CX expert, CCO at Prodware Group, and the CEO of Cemantica, a CX consultancy. Eytan brings a unique triple perspective to the world of journey management: vendor, practitioner, and consultant. He is also the founder of the Nonprofit Institute for Journey Management and a prominent leader in the CX Professionals Association. -- Want reliable AI support without the setup and optimization headaches? Save time and delight customers with Helpfeel's done-for-you deployment including seamless VoC-based optimization. Join 625 leading businesses using Helpfeel to boost margin. Learn more: https://en.helpfeel.com