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Building a Caring Culture in Restoration

In this conversation, Bill German, CEO of NuWay Restoration and Cleaning, shares his journey into the restoration industry, the challenges he faced, and the unique company culture he has built. He emphasizes the importance of caring for employees, effective communication, and the need for patience in leadership. Bill also discusses the company's vision for the future, including plans for growth and maintaining a strong community presence. Takeaways: The idea for NuWay Restoration emerged from a COVID-related layoff. Bill's background in construction prepared him for the restoration industry. Quality and care for the community are central to the company's mission. Understanding the insurance process was a major challenge in the beginning. Employee retention is high due to a supportive work environment. Hiring employees who 'give a damn' is crucial for customer service. Effective communication is key to resolving workplace conflicts. Patience is an essential quality for leadership. Cash flow management is critical in the restoration business. The long-term vision includes unifying the New Way brand under one umbrella. 🔧 Sponsored By: Supertech University — Training the next generation of restoration pros 👉 https://supertechu.com C&R Magazine — Your source for restoration industry news & expertise 👉 https://www.candrmagazine.com