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In this episode of The FM Fix, we’re joined by Leanne, Facilities Manager at Oliver Bonas, whose decade-long career spans retail, manufacturing, and health & safety. Leanne has built her career from the ground up, from coordinating maintenance for 150 Screwfix stores to managing complex manufacturing facilities at G&H Photonics and now leading FM for one of the UK’s best-known retail brands. Along the way, she’s implemented CMMS systems, driven preventive maintenance programmes, and built strong contractor networks all while keeping people and safety at the heart of operations. We talk about what FM really looks like behind the scenes, the misconceptions that hold the profession back, and how FMs can raise their voices and visibility across their organisations. Leanne also shares her take on the metrics that matter, the growing importance of ESG, and how to build a career in FM that’s both people-first and future-focused. Whether you’re new to FM or deep in the day-to-day, this one’s a candid, relatable look at the reality of the job and how to make it more valued.