How Operating Partners Can Turn Outsourcing into a Value Creation Engine | Siva Balakrishnan, VServe скачать в хорошем качестве

How Operating Partners Can Turn Outsourcing into a Value Creation Engine | Siva Balakrishnan, VServe

In this episode of Private Capital Insiders, host Frank Scarpelli, CEO of Private Capital Global, sits down with Siva Balakrishnan, CEO of VServe eBusiness Solutions, to unpack how private equity firms are transforming outsourcing from a cost-cutting tactic into a true operational value creation lever. The conversation tackles common outsourcing pitfalls—including communication breakdowns, internal resistance, and undefined KPIs—and outlines a pragmatic “crawl, walk, run” framework that helps operating partners prove value quickly and scale success across the portfolio. From AR cleanups generating immediate cash to building flexible offshore teams that scale fivefold during peak season, Siva explains how outsourcing, when done right, becomes a force multiplier rather than a disruption.