Top 5 CEO Benefits & Behaviors for Successful CX Transformation | Episode 44 скачать в хорошем качестве

Top 5 CEO Benefits & Behaviors for Successful CX Transformation | Episode 44

Most CEOs know CX matters, but few make it stick. This conversation shows how and if you’re keen to discuss bringing these insights to life, feel free to DM me on LinkedIn. Are you a CEO or CX leader looking to drive real customer experience transformation? In this podcast, we break down five key benefits of CX transformation and five critical CEO behaviors that make it successful. No fluff—just actionable insights on how to embed CX into your organization's DNA. 🔹 Why CX matters for long-term business success 🔹 How CX transformation accelerates revenue growth 🔹 The leadership behaviors that drive customer-centricity 🔹 How to break silos and integrate CX across departments McKinsey, BCG, and Forrester have all proven the financial impact of CX. But transformation isn’t just about numbers—it’s about leadership, culture, and strategic decision-making. If you’re serious about CX transformation, this video will give you a clear, no-nonsense roadmap on how to make it happen. Subscribe for more insights on CX, leadership, and transformation. --- Ready to create more business impact with Customer & Employee Experience? Join the 6-week Accelerate in Experience Academy by Dr. Zanna van der Aa. The proven method for CX transformation that delivers measurable results in just 3 months. 🌍 Trusted in 20+ countries by 11+ global brands such as Randstad, Allianz, Zain and Egon Zehnder. Now available online. 👉 Start your journey: https://academy.zannavanderaa.com/en --- Want to know more about me? LinkedIn:   / zannavdun   Blog: https://zannavanderaa.com/blog/ Podcast: https://open.spotify.com/show/1A3Liso... Newsletter: https://zannavanderaa.com/cxleague/ --- 00:00:00 - Introduction: Why CX transformation is crucial 00:01:30 - Five benefits of CX transformation 00:02:15 - 1. CX as a growth accelerator (with hard data) 00:04:30 - 2. Balanced steering: More than just financial KPIs 00:06:10 - 3. A strong, inspiring vision beyond numbers 00:08:00 - 4. Culture: CX starts within your organization 00:10:00 - 5. Breaking silos: CX unites leadership teams 00:12:30 - Five CEO behaviors that drive CX transformation 00:13:15 - 1. Lead by example (no window dressing!) 00:15:30 - 2. Don’t fall for the hypes – Think critically 00:17:15 - 3. Balanced decision-making (beyond just costs & revenue) 00:19:00 - 4. Make CX everyone’s responsibility 00:20:45 - 5. Integrate CX into every part of the business 00:23:00 - Conclusion: The time for CX transformation is now