EP 26 | Hospitality | Is the customer always right? | Levelling up - KARUGA & LUCHELI скачать в хорошем качестве

EP 26 | Hospitality | Is the customer always right? | Levelling up - KARUGA & LUCHELI

Host : LUCHELI Guest : KELVIN KARUGA Topic- HOSPITALITY Hospitality encompasses the friendly and generous reception and entertainment of guests, visitors, or strangers. It involves creating a welcoming environment and making others feel comfortable and valued. This can manifest in various ways, from individual acts of kindness to the vast operations of the hospitality industry. In essence, hospitality is about: Welcoming and making guests feel comfortable: Today glad to host : Kelvin Karuga a farmer, coffee expert and etc who has knowledge about the hospitality industry takes us through the journey. The challenges cafe owners, employees and customers face on daily basis. This can involve providing food, drinks, accommodation, or simply a friendly atmosphere. Being generous and attentive: This means going the extra mile to ensure guests feel cared for and valued. Creating a positive experience: Hospitality aims to leave a lasting positive impression on guests, whether they are visiting a home or a business. #kenya #lnnlivestream #podcast #kuwait #fyp #funny