Beyond CRM Transforming Customer Experience with ServiceNow скачать в хорошем качестве

Beyond CRM Transforming Customer Experience with ServiceNow

In this exclusive webinar, Royal Cyber’s ServiceNow experts explore how organizations can transform customer engagement, maximize operational efficiency, and streamline workflows using the ServiceNow CRM ecosystem. From Customer Service Management (CSM) and Field Service Management (FSM) to Order Management (SOM) and generative AI, this session covers everything you need to modernize customer operations on a single, powerful platform. What You’ll Learn Why traditional CRMs fall short in today’s service-driven world How ServiceNow ties front-office CRM to back-office operations Live demo: Case management → Order management → Field service dispatch Omni-channel capabilities: email, chat, portal, phone Automations, workflows, knowledge management, and AI Royal Cyber’s ServiceNow accelerators, implementation approach & success stories #ServiceNow #CRM #CustomerServiceManagement #FieldServiceManagement #OrderManagement #DigitalTransformation #RoyalCyber #GenerativeAI #WorkflowAutomation #CustomerExperience #EnterpriseServiceManagement #TechWebinar Website: https://www.royalcyber.com/company/co... LinkedIn:   / royal-cyber-inc-   X:   / royalcyberusa   Instagram:   / royalcyberinc   Meta:   / royalcyber