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Most teams picking their first voice agent use case chase the most complex conversations or whatever leadership mentioned at the all-hands. The companies running 200,000+ agent minutes started somewhere different—hotspots where volume, cost, and friction overlap. In this session, Jimmy Chan, Agent Architect at Vapi, walks through the counterintuitive pattern behind successful first deployments. He shares the four-dimensional scoring framework that surfaces undeniable ROI and real use case decisions from enterprise teams. The key insight: pick one primary goal—cut costs, fix customer experience, or drive revenue. That single decision determines which hotspots matter and which use case proves ROI in 60-90 days. Topics Covered: Why your primary goal determines which hotspots matter The counterintuitive pattern behind successful first deployments Four-dimensional scoring framework for identifying ROI Real use case selection decisions from customers at scale How to avoid pilots that stall before proving value Where volume, cost, and friction overlap in your customer journey 📅 Subscribe to our calendar to see upcoming events https://lu.ma/vapi_events 🌐 Our website https://vapi.ai