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What are the Differences Between Omni Channel and Multi Channel Communications?

In this video, we define Omni-Channel and Multi Channel communications in relation to the contact center. Visit our website for more valuable resources: inflowcommunications.com. Supporting over 100,000 endpoints across the globe – we at Inflow Communications are a global unified communications leader dedicated to knowledge sharing and innovative solutions. Simply put, we are laser focused in designing, deploying and supporting ShoreTel and Contact Center solutions. We’re experts in our craft, we love what we do, and there is no problem that we haven’t seen! When you partner with Inflow expect an unforgettable experience through our speedy, effective, and dedicated customer support.

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