SWASFT Inappropriate 999 calls скачать в хорошем качестве

SWASFT Inappropriate 999 calls

South Western Ambulance Service has released a montage of inappropriate calls to show examples of people calling 999 for the wrong reasons. They include a call from someone who wanted the phone number for a local pharmacy, and a call from someone blocked in by an ambulance attending an emergency incident. The ambulance service is urging people only to call 999 this Christmas if someone is seriously ill or injured, or their life is at risk. Call 1: Caller: “Hiya. My girlfriend’s just broken her finger and she’s in really bad pain.” Call handler: “Is she breathing?” Caller: “Yeah she’s breathing.” Call handler: “Is she conscious?” Caller: “Yeah she’s conscious” Call Handler: “Tell me exactly what’s happened.” Caller: “Well she tried to open a door and it snapped. It’s gone sideways, and she’s in really bad pain. She’s panicking a bit.” Call Handler: “Is there any serious bleeding?” Caller: “No, there’s no bleeding. It’s just bent, like proper bent. She’s fine, but she’s just in shock and in pain.” Call 2: Call handler: “Ambulance service, is the patient breathing?” Caller: “I’m trying to find the telephone number of the pharmacy, and I wondered if you could help me.” Call handler: “This is the 999 ambulance service. We deal with life-threatening emergency calls. Do you need an ambulance at this point?” Caller: “I don’t want an ambulance.” Call handler: “Okay, in future please only call the 999 ambulance service for emergencies only. If you have any problems with your pharmacy, contact your local GP surgery.” Person with caller: “Hello.” Call handler: “Hello, it’s the ambulance service.” Person with caller: “Oh!” Call handler: “She’s called us because she wanted to know the number for the pharmacy.” Person with caller: “Oh, you’re joking!” Call 3 Call handler: “Ambulance service, is the patient breathing?” Caller: “No.” Call handler: “What’s the address of the emergency?” BLEED (swearing) Call handler: “Okay, do not sweat at me, this is an ambulance line. Okay? Caller: “Don’t care.” Call 4 Call handler: “Ambulance service, is the patient breathing?” Caller: “Yes, my wife has got an appointment this afternoon at the hospital. No transport has turned up.” Call handler: “That won’t be the 999 ambulance service. The best thing to do is call the doctor’s surgery and they’ll be able to advise you of the number for the transport service. And they’ll be able to direct you about where the transport is or whether there’s been any delays.” Call 5 Caller: “I really do apologise. I’ve got one of your ambulances parked and it’s blocking me in. I’ve got great appreciation for the ambulance service, but what can I do? I need to leave, and I can’t get hold of anybody to find out where your ambulance people are. Call handler: “Unfortunately we are dealing with a medical emergency at the moment, and the patient does take priority. As soon as they’ve finished dealing with the patient they will move the vehicle.”