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In this episode of the REB Podcast, deputy editor Emilie Lauer sits down with Hermione Gardiner, CEO and founder of Sidekick, to explore how property managers can transition from a reactive mindset to a proactive, growth-focused approach. Gardiner reflects on her career journey, from an accidental start in property management to leading one of Sydney’s most dynamic businesses. She shares how systemising processes, freeing up time, and leveraging technology can help managers shift from constant firefighting to strategic growth and stronger client relationships. Gardiner will also be sharing her insights live at the upcoming REB Property Management Excellence Conference (PMX), where she’ll guide property managers on how to future-proof their businesses for long-term success. The conversation dives into the biggest pain points facing property managers today – from tech overwhelm to time pressures – and how to turn these challenges into opportunities for efficiency and innovation. Gardiner also discusses the importance of branding and communication, encouraging property managers to take pride in their role as strategic partners in their clients’ investment journeys. She emphasises that a proactive mindset, supported by the right systems and tools, is key to transforming not just performance but also workplace culture. ......................................................................................... Real Estate Business (REB) is Australia’s leading online destination for residential real estate professionals. Whether you're building your agency, growing your portfolio, or looking to stay on top of evolving market conditions, REB is your trusted source for smart, actionable real estate insights. 🏡 Like this video? Subscribe to Real Estate Business (REB) on YouTube: 👉 / @realestatebusiness4099 📰 Stay ahead of the game. Get the latest news, insights, and analysis for the Australian residential real estate industry: 👉 http://www.realestatebusiness.com.au 🌐 Explore more at: 👉 http://www.realestatebusiness.com.au 🎵 Follow on Spotify to stay conected to the podcast: 👉 https://open.spotify.com/show/41018gz... 🎧 Or Apple Podcasts: 👉 https://podcasts.apple.com/us/podcast... 🔗 Connect with us on social media: X/Twitter: / reb_online Facebook: / realestatebusiness LinkedIn: / real-estate-business Google+: http://plus.google.com/+RebonlineAus